Service Scope
VPNFresh provides cross-border network acceleration subscriptions, with coverage across 100+ countries and 180+ routes, and support for Windows / macOS / iOS / Android / Linux. Users can manage plans, access client software and subscription details through the user panel, and configure connections on their devices.
Service scope is determined by the plan details and benefits shown in the user panel. International websites, AI tools, and streaming services are operated by their respective providers; this service does not provide accounts, content licenses, or paid benefits for these third-party services. Use of those services must also comply with their regional rules and conditions.
Account and Subscription Rules
No email address is required to create an account; a username and password are sufficient. Users should keep their login credentials and subscription details secure, and should not publish them or let others manage them. If credentials are exposed or unusual activity is detected, change the password promptly and report the issue through a user panel ticket.
There is no limit on the number of devices that can be online at the same time, but this does not permit resale or account sharing. Accounts and subscriptions are for the account holder's use only. Subscription access must not be sold, rented, or transferred, and this service must not be used as a resource for providing network access to others.
Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days; data packages remain valid indefinitely until used. Before choosing, check the plan type, price, and data allowance. See the Pricing page for details. Payment methods include Alipay / WeChat Pay / USDT.
Compliant Use
Users must comply with the laws and regulations of their location and any region relevant to their use, and are responsible for confirming that network acceleration services are suitable for their intended purpose. The service must not be used for fraud, infringement, distributing unlawful content, unauthorized system access, or other unlawful activity.
Users must not send malicious traffic, launch network attacks, distribute malware, or otherwise disrupt the normal operation of this service, other users, or third-party systems, including through automated abuse. Users are responsible for activity and content associated with their accounts. These terms do not authorize access to any third-party resource.
Availability and Limits of Liability
Connection performance may be affected by local networks, device settings, international links, the status of destination services, and maintenance. VPNFresh does not guarantee that every route will be available at all times, a fixed speed or latency, or continuous access to third-party content. Route changes do not expand plan benefits.
If an issue occurs, users can first check their local network and client settings, then submit the relevant error details through a ticket. Passwords and complete subscription details should be concealed in submitted materials. Account handling, content changes, and access rules for third-party platforms are determined by those platforms.
For network interruptions or third-party failures beyond reasonable control, assistance with troubleshooting will be provided based on the circumstances. Liability is determined by applicable law and the specific facts. These terms do not exclude liability that cannot lawfully be excluded or limit rights users have under applicable law.
Account Restrictions and Termination
If unlawful use, attacks, resale, account sharing, or other serious violations of these terms are identified, VPNFresh may restrict connections, suspend subscriptions, or terminate accounts according to the level of risk. Any action should be proportionate to the nature and impact of the violation; necessary protective measures may be taken first in urgent situations.
Users who disagree with an outcome may submit relevant information through a user panel ticket. Account restrictions do not automatically remove liability already incurred under the law or waive any right to appeal or request a refund available under applicable law.
Changes to These Terms and Related Policies
When these terms change, the updated content and month of the latest update will be posted on this page. Changes affecting important user benefits will be explained through an on-site announcement or a notice in the user panel. Changes take effect as stated in the notice and will not retroactively reduce rights already lawfully acquired.
A full refund may be requested within 60 days of the first payment, without giving a reason. See the Refund Policy for application details.
For information about how personal data is handled, see the Privacy Policy. If you have questions about these terms, subscription benefits, or usage records, submit them through a user panel ticket so they can be reviewed in light of your account details.