60-day money-back guarantee
VPNFresh offers a 60-day money-back guarantee. To request a refund, sign in to the user panel and open a support ticket with your request and order details. Read the full terms in the Refund Policy, then track follow-up questions and progress through your ticket.
When submitting a request, include enough information to identify the order. If your account has multiple purchases, specify which one you want us to review. Don’t include your password or full subscription details in a ticket. Share only the payment information needed to verify the transaction.
If you simply need more monthly data, check the upgrade details first. For a mid-cycle monthly plan upgrade, the price difference is converted into remaining days; it doesn’t restart a full billing period. If you want to change your billing method, read the user panel’s instructions rather than assuming remaining data will convert automatically.
It’s also worth reviewing your usage before renewing. If you use your plan regularly but often run low, consider a different tier; if you go long periods without using it, compare data bundles. The refund guarantee and plan allowance are separate terms—your refund period doesn’t add extra time to use data.
Open a support ticket in the user panel →